रिमोट कंट्रोल सहायता

What's included

रिमोट सहायता स्तर पाँच चीज़ें कवर करता है.

24/7 diagnostic portal

A dedicated VPN-secured portal gives our engineers read-only access to your machine's PLC, HMI, and sensor streams — without exposing your wider factory network. You approve each session before it starts.

लाइव वीडियो समस्या निवारण

A dedicated mobile app streams live video from your operator's phone to our engineer. They see what your operator sees, draw annotations on the screen, and walk the fix in real time — no more describing a fault over the phone.

Firmware & recipe updates over the air

Bug fixes, performance patches, and new recipe templates are pushed through the portal at scheduled maintenance windows. You see the changelog before each push and can roll back from the HMI if needed.

औसत 28 मिनट की प्रतिक्रिया

कार्य समय के दौरान पहले इंजीनियर प्रतिक्रिया का माध्य समय 28 मिनट है. अत्यावश्यक उत्पादन-रोक कॉल 4 घंटों के भीतर, सप्ताह के 7 दिन — छुट्टियों सहित — वरिष्ठ इंजीनियरों की रोटा द्वारा उत्तर दिए जाते हैं.

নিরাপত্তা এবং সেশন রেকর্ডিং

कोई तृतीय-पक्ष रिमोट टूल नहीं (TeamViewer, AnyDesk, या समान नहीं). हर सत्र आपके द्वारा शुरू, रिकॉर्ड और 24 महीने के लिए संग्रहीत किया जाता है. इंजीनियर पक्ष पर दो-कारक प्रमाणीकरण लागू.

Common remote fixes

हम आमतौर पर इंजीनियर भेजे बिना क्या हल कर सकते हैं.

अधिकांश सेवा कॉल कॉन्फ़िगरेशन, रेसिपी या सेंसर मुद्दे हैं — सभी HMI, पोर्टल या लाइव वीडियो के माध्यम से हल करने योग्य. नीचे दी गई सूची उन विशिष्ट मामलों को कवर करती है जिन्हें हमारी रिमोट टीम एक घंटे से कम में संभालती है.

Label drift. Vision-system offset correction and seam-locator recalibration, walked through via live video.
Glue temperature. Recipe parameter adjustment, PID loop tuning, and tank heater diagnostics — pushed via the portal.
Recipe change. New SKU addition, cut-length change, glue-type swap — all loaded through the HMI with operator confirmation.
Sensor calibration. Optical, proximity, and pressure-sensor recalibration procedures, often resolved in a 20-minute video call.
HMI fault-code clearing. False trips cleared via PLC diagnostics; root cause confirmed before the line restarts.
Firmware updates. Scheduled patch installation with a pre-update changelog and a post-update verification checklist.

When we send an engineer instead

पूर्ण पारदर्शिता के लिए, यहाँ वह है जिसे हमेशा ज़मीन पर बूट्स की आवश्यकता होती है.

Some problems cannot be fixed remotely — either because the fault is mechanical, the spare part is too large to ship, or the safety case requires a physical presence. We list these explicitly so you can plan around them.

Mechanical wear replacement. Cutting blades, sealing dies, curling molds, and press tooling — replaced by an on-site engineer with the right jigs.
Electrical panel replacement. Full panel swap after a major fault, water ingress, or scheduled end-of-life replacement.
Servo drive replacement. Drive swap and re-commissioning — requires physical wiring verification and encoder alignment.
Structural alignment. Frame re-leveling, conveyor re-tracking, and guarding re-installation after a move or seismic event.

When a remote diagnosis identifies one of the above, we dispatch an engineer with the right parts on the next available flight. Typical dispatch time is 3–7 working days, depending on visa and parts availability.

Security details

रिमोट कनेक्शन कैसे सेट किया जाता है.

Every remote session runs over a dedicated VPN tunnel between your machine's industrial gateway and our service network. The gateway is provisioned at commissioning; you keep physical possession of the hardware at all times.

Connection type	Site-to-site IPsec VPN, AES-256
Authentication	Engineer-side 2FA (TOTP); session token issued per call
Third-party tools	कोई नहीं. TeamViewer, AnyDesk, LogMeIn, या समान नहीं
Network exposure	डिफ़ॉल्ट रूप से केवल-पठन; लेखन पहुँच के लिए ऑपरेटर पुष्टि आवश्यक
Session recording	Video + screen + PLC trace, archived for 24 months
Audit trail	Every session signed with engineer ID, timestamp, and actions taken
Operator control	Any session can be terminated by your operator at any time