Choose the service model that fits your operation — and pay only for what you need.
We engineer, build, crate, ship, install, and commission. You receive a running line, not a crate of parts.
A dedicated engineer owns your account from quotation through the first year of operation.
Lifetime remote diagnostics, firmware updates, and live video troubleshooting over a secure connection.
| Capability | Door to Door | One for One | Remote Control |
|---|---|---|---|
| Factory acceptance test | ✓ | ✓ | — |
| On-site commissioning | ✓ | Optional | — |
| Operator training | On-site | On-site + remote | Remote video |
| Dedicated engineer | — | ✓ (1 year) | — |
| Lifetime remote diagnostics | ✓ | ✓ | ✓ |
| Quarterly review | — | ✓ | — |
| Firmware updates | ✓ | ✓ | ✓ |
| Spare parts kitting | Optional | ✓ | Optional |
| Warranty | 12 months | 12 months | 12 months |
Need a custom mix? We routinely bundle, e.g. Door to Door for the first installation plus Remote Control for life.
Ask for a custom service package →